At Henry Daley, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a flexible return policy to make the process as easy as possible.

1. Return Eligibility

We accept returns within 30 days of receiving your order. To be eligible for a return, items must be unused, unworn, and in the same condition as when you received them. All original tags and packaging must be included. Items that have been worn, washed, or altered are not eligible for a return.

2. Initiating a Return

To initiate a return, please contact us at [email protected] with your order number and the item(s) you wish to return. We will send you detailed instructions on how to return your purchase. Please note that the return shipping cost is the responsibility of the customer, unless the item is defective or incorrect.

3. Refunds and Exchanges

Once we receive the returned item(s), we will inspect them and process your refund within 7-10 business days. Refunds will be issued to the original payment method used during purchase. Please note that shipping fees are non-refundable, and the customer is responsible for any customs duties or taxes incurred during the return.

If you would like to exchange an item for a different size or color, please indicate this in your return request. Depending on availability, we will send the exchanged item(s) as soon as possible.

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 7 days of delivery, and we will offer a full refund or send a replacement at no extra cost. Please provide photos of the damage or defect to help us process your claim.

We aim to make your shopping experience with Henry Daley a pleasant one. If you have any further questions about our return policy, please don’t hesitate to reach out to us at [email protected].